- Provides accurate, efficient and quality services that exceeds customers’ expectations
- Adheres to escalation procedures of handling customer complaints at all times
- Maintains a high degree of responsibility towards customer confidentiality
- Handles warranty and out of warranty customers through informing them with their rights and duties
- Performs other related duties
- To provide accurate, efficient and quality services that exceeds customers’ expectations.
- Impacts on the revenue and profits of the company and customer satisfaction
- Affects cost of repair which has direct impact on maintenance revenue
Communication SkillsPresentation SkillsTeam workFlexibility Know-how on how to deal with internal & external customers.Sales skillsAwareness of front-end business cycleUnderstanding Customer Satisfaction and its impact on BusinessUnderstanding strategic relations with suppliersHow to deal with customers complaints and problems