Billing Senior Specialist.Revenue Management & Broadband

Etisalat - Egypt

Job Purpose

ensure smooth operations of the Billing nodes and Rating nodes. Operate & Support E2E all Billing & Rating platforms & its applications Fulfill all Billing & Rating Business requirements in terms of support &operations actions.

Report To Position Name

Ensure proper Support of the Billing & Rating applications Nodes and ensure system availability and Billing cycle delivery Ensure proper execution of Etisalat Plans and objectives. Ensure proper management of Billing & Rating nodes and its availability. Report work and tasks status ( Achievements, problems ,….etc) Investigate escalations of major/critical cases and take the most appropriate actions. Ensure that health checks to the Billing & Rating nodes are working fine and properly and guide team juniors for new HC. Create and update reports and event tracking of the major issues to present to the management Study the vendor documentations and Etisalat’s products descriptions, in order to guarantee acquiring comprehensive and adequate knowledge. Report/Present Nodes KPIs and Status Ensure Proper Escalation & Reporting. Acts as the SPOC for the billing activities to ensure delivery of status reports for billing & Payments manager and IT-implementation committee. Monitors and checks printing engine to assure bill layout quality and assure printing engine performance. New comers coaching and on job trainings and knowledge transfer plan. Create documents to build up knowledge base to be guide for the new comers to handle work and operations smoothly. Be a reference for the juniors. Meeting with other teams to discuss issues and root cause analysis. Handling commercial team’s requests.

Post date: Today
Publisher: etisalat jobs
Post date: Today
Publisher: etisalat jobs