- Manage and nurture relationships with key clients to ensure satisfaction and retention.
- Serve as the primary point of contact for assigned accounts, addressing client needs and resolving issues promptly.
- Develop strategic account plans to identify growth opportunities and maximize revenue.
- Coordinate with internal teams to deliver tailored solutions that meet client objectives.
- Monitor account performance, track key metrics, and prepare regular reports for management and clients.
- Negotiate contracts, renewals, and service agreements to achieve mutually beneficial outcomes.
- Identify and pursue upselling and cross-selling opportunities within existing accounts.
- Facilitate effective communication between clients and project teams to ensure successful project delivery.
- Stay updated on industry trends and competitor activities to provide informed recommendations.
- Participate in client meetings, presentations, and business reviews to strengthen partnerships.
5-7 years of proven experience in account management or a related field.Demonstrated ability to manage multiple accounts and prioritize tasks effectively.Strong interpersonal and communication skills, both written and verbal.Experience in negotiating contracts and managing client expectations.Proficiency in CRM software and Microsoft Office Suite.Ability to analyze data and generate actionable insights.Exceptional problem-solving skills and attention to detail.Track record of achieving or exceeding sales and retention targets.Ability to work independently and collaboratively within a team.Willingness to work full-time in an office-based environment.