- Contact complaining customers and respond promptly to their problems.
- Investigate the customers’ complaints and communicate with concerned parties” internal & External “
- Follow up aggressively the assigned complaints tickets till solving within targeted KPI’s.
- Identify customers’ needs and provide positive experience in solving customers’ complaints.
- Ensure achieving customer satisfaction levels by resolving complaints effectively.
- Escalate the unresolved and complicated complaints to the line manager on time.
- Prepare periodical reports summarizing customers’ complaints analysis.
1-3 years of experience in a customer care, support, or service role.Excellent verbal and written communication skills in Arabic and English.Strong problem-solving abilities and a customer-centric mindset.Ability to handle challenging situations with professionalism and empathy.Proficiency in using CRM systems and Microsoft Office applications.Strong organizational skills and attention to detail.Ability to work effectively in a fast-paced, office-based environment.Team player with a collaborative attitude.Flexibility to work full-time, under limited supervision, and in a leadership-supportive environment.Commitment to upholding company values and delivering outstanding service.