- Install and configure computer equipment, peripherals, and networks for both office setups and individual workstations.
- Provide support for printing, scanning, and copier services, including basic end-user training.
- Offer technical support for user devices (PCs, tablets, mobile phones) and resolve day-to-day IT issues.
- Handle incoming user calls and inquiries, ensuring resolution within agreed SLAs.
- Escalate complex issues to vendors and follow up until closure.
- Maintain accurate reporting of user requests, incidents, and solutions for IT management.
- Propose improvements or enhancements to boost user productivity and IT efficiency.
- Provide on-call support outside working hours as per SLA requirements.
- Manage and track all IT assets to ensure proper utilization and accountability.
- Deploy, configure, and support infrastructure and standard applications such as Windows OS, drivers, Outlook, antivirus software, Office applications, and Autodesk.
Bachelor's degree in Communication Engineering, Computer Science, or a related field.1–3 years of experience in IT technical support.Demonstrated experience with ticketing systems and proficiency in Microsoft Office applications.Strong problem-solving and communication skills with a customer-service mindset.Certifications such as CCNA or MCSA are highly desirable.Preferred knowledge of virtualization, SAN storage, Office 365, and endpoint management.