Job Title: Software Tester & Technical Support

Location: Remotely

Job Type: [Full-time]

Role Summary:

You will be the quality gate for our digital products and the first line of technical support for our team. You’ll test every feature our dev team ships (functionality + usability), ensure websites and integrations run smoothly, and handle core IT tasks like email setup for new hires.

Key Responsibilities:

1- QA & Product Quality

• Own end-to-end testing: functional, regression, usability, cross-browser/device, smoke before release.
• Create & maintain test plans, test cases, acceptance criteria; update each release.
• Log, prioritize, verify fixes in Jira/Linear/GitHub.
• Run UAT with stakeholders; give go/no-go recommendations.
• Do basic API testing (Postman/Insomnia), data validation (SQL/CSV), accessibility & performance spot checks (Lighthouse, Core Web Vitals).
  KPIs: Low defect escape rate; strong release quality (low rollbacks/hotfixes).

2- Technical Support & IT Ops

• Provision and manage email accounts, groups, and aliases for new/existing users in Google Workspace / Microsoft 365.
• Handle accounts, access, VPN, tools, SSO; triage to engineering when needed.
• Write and maintain how-to docs and quick guides.
  KPIs: Faster MTTR for support tickets; smooth onboarding/offboarding.

3- Website Health & Maintenance

• Keep sites secure & current: plugin/theme updates, CMS upkeep (WordPress), database backups, uptime/security monitoring, patching.
• Work with hosting/CDN (cPanel, Plesk, AWS, Cloudflare) on SSL, DNS, caching, performance.
• Track & improve Core Web Vitals (LCP/INP/CLS) and page speed.
  KPIs: Target uptime; improved CWV and page speed.

4- Analytics & Integrations

• Set up/validate GA4, Google Tag Manager, Search Console, and event tracking (purchase/lead goals).
• Maintain Google Business Profile (GMB): info accuracy, categories, updates.
• Support marketing pixels/tags (Meta/others) with clean data-layer events.
  KPIs: Accurate tracking (events/goals firing); reliable data for growth teams.

Work Conditions:

• Full-time, remote; core hours aligned to Africa/Cairo Time Zone.
• Occasional after-hours support for releases/incidents (rotational).
  

Important Notes:

• Interviews are in-person only.
• When applying, include a link to a test plan/case you created (or a redacted sample).
• One example where you improved site speed or tracking accuracy.
• Your toolbox (QA, analytics, hosting, CMS).

Who are we?

Our company is Egypt's pioneer in transforming the tourism sector through digital innovation. Based in New Cairo, we offer tailored digital solutions for tourism businesses, including website development, content management, and a proprietary payment system. Our services also encompass mobile app development and innovative booking devices to enhance customer engagement and streamline operations. Committed to digital excellence, we drive efficiency and elevate the tourism experience in Egypt.