Duties and tasks
- Install, configure, and troubleshoot User’s computers including Windows and Mac Operating systems.
- Install, configure, troubleshooting Printing and Imaging devices as but not limited to Printers, Photocopiers, Scanners.
- Install, configure, and troubleshoot basic network devices to maintain user connectivity for wired and wireless connections.
- Excellent knowledge and hands on experience for OSI Network model and well-known Network protocols.
- Average Microsoft Systems knowledge and hand on experience including windows 7, 8, 10, 11 and initial knowledge on Windows Server editions.
- Initial Network devices Knowledge include configuration for Switches, Routers, Access points, fingerprint devices, etc.
- Average knowledge and hand one experience on install, configure, troubleshoot, and support Microsoft office applications.
- Average knowledge of File system types.
- Average knowledge of types of sharing folders permission types.
- Average knowledge for Backup concept and types.
- Initial knowledge of endpoint devices security.
- Initial knowledge of Cloud concepts and cloud types.
Able to install and troubleshoot Microsoft Operating Systems with all their configuration in Domain and workgroup environments.Able to install and troubleshoot basic network devices with all its mandatory configuration in Domain and Workgroup environment.Able to install and troubleshoot Printing and Imaging devices with all its mandatory configuration in Domain and Workgroup environment.Able to install and troubleshoot Microsoft Office applications in Domain and Workgroup environments.Able to communicate with staff in a professional way including verbal, written and electronic channels. Course and TrainingsCisco Certified Network Associate (CCNA),Cisco Certified Network Professional (CCNP)Microsoft Certified Systems Engineer (MCSE)