- Serve as the primary point of contact for customers seeking information about fitness programs and products.
- Respond promptly to customer inquiries via phone, email, and online chat, providing accurate and helpful information.
- Guide clients through the selection and purchase of fitness products and program packages, ensuring a seamless sales process.
- Maintain up-to-date knowledge of all fitness programs, products, and promotions to effectively address customer needs.
- Resolve customer issues, complaints, and returns with professionalism and empathy, ensuring high satisfaction levels.
- Collaborate with the sales and marketing teams to identify customer trends and provide feedback for continuous improvement.
- Process orders, track shipments, and follow up with customers to ensure timely delivery and satisfaction.
- Document customer interactions and transactions accurately in the CRM system.
- Assist in organizing and supporting fitness events, trainings, and trade shows as needed.
- Meet or exceed individual and team sales targets while upholding the company’s standards for service excellence.
1-3 years of experience in customer service, sales, or a related field, preferably within the fitness or wellness industry.Excellent verbal and written communication skills in English.Strong interpersonal skills with the ability to build rapport and trust with diverse clients.Proven ability to handle multiple tasks and prioritize effectively in a fast-paced environment.Demonstrated problem-solving skills and a proactive approach to addressing customer needs.Comfortable working independently from a home-based (remote) environment.Familiarity with CRM systems and basic office software (e.g., MS Office, Google Workspace).A genuine passion for fitness, health, and helping others achieve their goals.Ability to work flexible hours, including evenings or weekends as required by business needs.Self-motivated, reliable, and results-oriented.