- Deliver exceptional customer service to guests and clients, addressing inquiries and resolving issues promptly and professionally.
- Serve as the primary point of contact for hotel guests, ensuring their needs are met and expectations exceeded throughout their stay.
- Handle guest check-ins, check-outs, and reservations efficiently, maintaining accurate records and documentation.
- Collaborate with hotel staff and management to coordinate guest services and resolve any operational challenges.
- Respond to guest feedback and complaints with empathy and effective problem-solving skills, ensuring guest satisfaction.
- Maintain up-to-date knowledge of hotel services, amenities, and local attractions to provide accurate information to guests.
- Assist in implementing customer service policies and procedures to enhance the overall guest experience.
- Support the sales and marketing team by providing insights from guest interactions and identifying opportunities for service improvement.
- Ensure compliance with company standards and hospitality industry regulations in all customer interactions.
- Participate in ongoing training and development programs to stay current with best practices in customer service and hospitality.
2-4 years of experience in customer service, preferably within the hospitality or hotel industry.Excellent verbal and written communication skills in both English and Arabic.Strong interpersonal skills with the ability to build rapport with guests from diverse backgrounds.Demonstrated problem-solving abilities and a proactive approach to guest needs.Ability to work effectively in a fast-paced, office-based environment.Familiarity with hotel management systems and reservation software is an advantage.Attention to detail and a commitment to delivering high-quality service.Flexibility to work various shifts, including weekends and holidays, as required.Team-oriented mindset with a willingness to collaborate across departments.Professional appearance and demeanor at all times.