- ● Handle inbound and outbound calls for English-speaking accounts, providing exceptional customer service and support.
- ● Resolve customer inquiries, complaints, and requests efficiently and professionally.
- ● Accurately document customer interactions and update account information in the system.
- ● Follow established scripts, guidelines, and procedures to ensure consistent service delivery.
- ● Meet or exceed individual and team performance targets, including call handling time and customer satisfaction metrics.
- ● Collaborate with team members and supervisors to address complex issues and escalate when necessary.
- ● Maintain up-to-date knowledge of products, services, and promotions relevant to assigned accounts.
- ● Adhere to company policies, data privacy regulations, and quality standards at all times.
- ● Participate in ongoing training and development sessions to enhance skills and service quality.
- ● Provide feedback and suggestions for process improvements to enhance the customer experience.
● 1-3 years of experience in a call center, customer service, or related role.● Excellent verbal and written communication skills in English.● Ability to work full-time, under pressure, and in a fast-paced office environment.● Strong problem-solving abilities and attention to detail.