p xss=removed>Green Hive is an Authorized Distributor of Diversey Egypt
General Scope:
The Account Manager is responsible for managing and expanding customer accounts across
different industries. The primary objectives are to create customer value through expert technical
service, ensure revenue retention, maintain profit margins, identify opportunities for product growth
within existing accounts, and actively develop new customer relationships to expand market
presence.
Key Responsibilities:
- Manage, support, and grow assigned customer accounts across multiple sectors.
- Develop new business opportunities and acquire new customers in the Egyptian market.
- Deliver technical service and application support to ensure customer satisfaction and retention.
- Identify opportunities for up-selling and cross-selling within existing accounts.
- Maintain pricing discipline and gross profit targets.
- Analyze customer needs and usage trends to recommend tailored solutions.
- Prepare account reviews and performance reports as required.
- Coordinate with internal teams (technical, supply chain, marketing) to fulfill customer needs.
- Ensure full compliance with company safety and ethical standards.
Knowledge & Expertise:
- Applied technical knowledge of chemical solutions, cleaning, and sanitation processes.
- Familiarity with international standards (HACCP, ISO) and local regulations.
- Strong relationship management, negotiation, and communication skills.
- Proficiency in CRM systems and Microsoft Office
Qualifications:
- Bachelor’s degree in Engineering or Science.
- Previous experience in account management, sales, or technical service is an advantage.
Impact:
This role directly contributes to customer retention, revenue growth, and market expansion, playing
a vital role in strengthening long-term partnerships and driving business development in Egypt.