Role Profile

Alshaya is a leading global franchise retailer in the ME, Turkey and CEE with some of the best international brands. A customer and people centric culture, technology will make the customer and colleague journey effortless.

As a dynamic People and Culture Partner in Customer and Technology division you will drive our people plan to enable our teams to Belong Discover and Grow.

Our mission, making the customer and colleague journey effortless is guided by three pillars. Customer Led, People Powered & Technology Enabled. As a People and Culture Partner, you will play a critical role, supporting our customer and technology colleagues across our locations in MENA where we have happy, engaged high performing colleagues where delegated authority is high.

The below Key Performance Areas include but are not limited to:

Strategic Partnership:

• Collaborate with leadership to align People & Culture Matters activity with Divisional objectives.
• Provide insights and recommendations on talent management and workforce planning.
• Engage with the People Division & Core Of Expertise in Total Reward, Regional People Experience and Talent Development and Employee Experience to deliver against Alshaya’s people plan
• Supporting the Director, People & Culture and the Leadership team to ensure we have an affordable operating structure that grows our people and grows our business.

Colleague Engagement:

• Create a culture where we have happy and high performing teams, where trust and delegated authority is high.
• You will create a culture and lead activity that enables us to recognize and reward our high performing talent
• Lead People & Culture Matters to identify and facilitate implementation of initiatives that ensures high engagement to make this the best place to work.
• Act as a trusted advisor to colleagues, addressing concerns and facilitating open communication.
• Review, assimilate and act on Great Place To Work survey feedback creating a culture for our colleagues to belong discover and grow
• Drive culture initiatives that align with our values, EVP and enable our Vision. Collaboration in our community across all markets is key.

Talent Acquisition and Development:

• Partner with market recruitment teams to attract and retain top talent in customer and technology roles.
• Enable internal mobility to ensure we have our best talent in the right roles
• Design and implement training programs focused on developing core skills relevant to customer service and technology functions.
• In collaboration with the Director of P&C take the output of talent reviews to ensure the right talent has access to the right programmes to accelerate their potential
• In line with our structures review & action promotions and merit increases based on business needs and growth and retention of our colleagues.

Enabling Performance:

• Facilitate goal setting, performance cycles and calibration ensuring alignment with core people processes,
• Provide coaching and support to managers on performance-related issues, emphasizing skill development.
• Ensure our core people process across the colleague lifecycle is effortless for the best colleague experience.

Capability Development:

• Build capability & craft across our domains to enable performance & retain talent that serves our customer better.
• Passionate about our mission critical crafts, we will identify what skills, knowledge and competencies are needed, as well as experience, we will establish an approach to upskill, develop and accreditations
• Identify core skills necessary for success within the customer and technology teams create development pathways for employees to enable internal mobility.
• Create a culture that enables learning agility through continuous learning and professional growth.

Diversity, Equity, and Inclusion:

• Promote and implement DEI initiatives that cultivate a diverse and inclusive workplace.
• Facilitate lean in circles and cultivate Male Allyship to ensure our female colleagues have a voice and Inclusivity.
• Drive the well bring of our colleagues through our associated groups.

Change Management:

• Support change management processes to ensure smooth transitions during organizational shifts.

Knowledge

• Strong understanding of core people practices, & policies including market practice
• Identification of the technical skills & knowledge needed within technology domains.
• Cultural norms and practices within our locations to make it the best place to work.
• Understand how a supporting function enables operational success through colleague and customer.

Experience

• 5+ years of experience in HR or People and Culture roles, preferably in Customer & Technology sectors.
• Proven track record of implementing successful people activities and driving cultural change.
• Talent management, succession planning & career planning to enable internal mobility.

Skills

• Excellent interpersonal and communication skills, with the ability to build relationships at all levels.
• Customer first mindset with a focus on colleague and customer
• Influence & persuasion.