الوظائف / وظائف مهندسين / Enterprise Network Support Engineer

Enterprise Network Support Engineer

Vodafone - مصر - القاهرة
توظيف: دوام كامل
Represent the technical focal point for local customers along with our international partners customers. Handle the day-to-day interactions related to fixed solutions trouble tickets (TT) received via different channels either calls or mails or automatically created by the system in a professional way considering resolution SL., setting priority for long durations TTs and repeated TTs. Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties to solve these problems according to the SLA. Act as “service manager” for high value customers. Provide the customers with a world class standard of support. Accountable for monthly operational reports for different fixed solutions services. Work on shift basis. Not a perfect fit? Worried that you don't meet all the desired criteria exactly? If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity
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تاريخ النشر: ١٢ أغسطس ٢٠٢٥
الناشر: Vodafone jobs
تاريخ النشر: ١٢ أغسطس ٢٠٢٥
الناشر: Vodafone jobs