- Provide first-level technical support to end-users, resolving hardware, software, and network issues promptly.
- Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
- Troubleshoot and resolve connectivity issues with local area networks (LAN), Wi-Fi, and internet access.
- Assist with onboarding and offboarding processes, including setting up user accounts and access permissions.
- Document issues, solutions, and best practices in the help desk knowledge base.
- Escalate complex technical problems to higher-level IT staff or external vendors as needed.
- Perform routine maintenance, updates, and security checks on company devices and systems.
- Support users with software installations, updates, and troubleshooting for commonly used applications.
- Maintain inventory of IT assets and ensure equipment is tracked and accounted for.
1-2 years of experience in an IT help desk, technical support, or similar role.Familiarity with Windows and Mac operating systems, as well as common office productivity software.Basic understanding of networking concepts, including TCP/IP, DNS, and Wi-Fi troubleshooting.Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.Excellent verbal and written communication skills to assist users with varying technical backgrounds.Ability to prioritize tasks and manage multiple support requests simultaneously.Experience with remote support tools.Customer-focused attitude with a commitment to delivering high-quality service.Willingness to learn and adapt to new technologies and procedures.Ability to work on-site in an office environment.