- Greet guests warmly upon arrival and provide a welcoming atmosphere.
- Manage guest reservations and maintain an organized waiting list using the reservation system.
- Escort guests to their tables and ensure they are comfortably seated.
- Provide accurate wait times and monitor the flow of guests in the dining area.
- Coordinate with servers and management to optimize table turnover and guest satisfaction.
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Assist in the preparation and setup of the dining area before service.
- Communicate effectively with team members to ensure seamless service.
- Uphold company standards for hospitality, appearance, and guest relations at all times.
Minimum of 2 years and maximum of 4 years of experience in a hostess or front-of-house role within the hospitality or F&B industry.Excellent interpersonal and communication skills.Professional appearance and a friendly, approachable demeanor.Ability to multitask and remain calm under pressure in a fast-paced environment.Strong organizational skills and attention to detail.Proficiency in reservation management systems and basic computer skills.Flexibility to work various shifts, including evenings, weekends, and holidays.Ability to stand for extended periods and move throughout the dining area as needed.Commitment to delivering outstanding customer service.Team-oriented attitude with a willingness to support colleagues as needed.