1. Inbound Call Handling
- Answer customer calls from Ads lines promptly and professionally
- Collect full customer and vehicle details
- Understand job requirements and special instructions
2. Rate and Job Entry
- Enter addresses into Google Maps
- Calculate mileage and service rate
- Generate job messages for invoicing
3. Outbound Sales Outreach
- Contact local mechanics and dealerships to offer services
- Log outreach notes and schedule follow-ups
4. Driver Coordination
- Assign jobs using WhatsApp Business API
- Track driver statuses: En Route, On-Scene, Completed
- Update job status in company dispatch system
5. Customer & Driver Follow-Up
- Send completion confirmations
- Collect feedback, escalate issues
- Remind drivers of upcoming jobs and instructions
Preferred ExperienceTow dispatch, call center, or logistics experienceFamiliarity with invoicing tools (e.g., QuickBooks, Stripe)Sales outreach or business development backgroundExperience with VoIP platforms (Twilio, Aircall, OpenPhone)What We OfferCompetitive USD-based salaryPayment via bank transfer or PayPalStructured training and SOPsPerformance bonusesSupportive team environmentJob RequirementsFluent English (spoken and written)Willingness to work U.S. West Coast hours (4 PM–2 AM Cairo time)Proficient with Google Sheets, Forms, and WhatsApp BusinessDetail-oriented with accurate data entry skillsComfortable using Google MapsReliable internet and quiet home workspace