- Understand client needs and recommend suitable hotel options from Direct's vast global network.
- Provide detailed information about hotel features, amenities, pricing, and availability.
- Process hotel reservations accurately and efficiently, ensuring a smooth booking experience for clients.
- Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.
- Stay updated on hotel industry trends, new properties, and competitive offerings.
- Handle client inquiries and resolve any booking-related issues promptly and professionally.
1-2 years of experience in sales, customer service, or a related role, preferably within the travel or hospitality industry.Knowledge of global hotel chains and reservation systems.Experience with CRM software.