Client Relationship Management:

• Serve as the primary point of contact for assigned accounts, ensuring timely and effective communication via phone, email, and face-to-face meetings.
• Maintain strong, long-term relationships with clients, including wholesalers, distributors, and retailers.
• Handle all after-sales support and inquiries, coordinating with internal teams to resolve customer concerns and complaints efficiently.

Sales & Business Development:

• Identify and pursue new business opportunities through research, lead generation, and networking.
• Generate medium to large-scale sales leads and present tailored solutions to potential clients.
• Develop and deliver customized product and service presentations to prospective and existing customers.
• Manage the full sales cycle, including cold calling, upselling, cross-selling, and closing deals.

Account Operations & Support:

• Coordinate with internal teams (Sales Coordination, Marketing, Projects, Customer Service, and Warehouse) to ensure accurate and timely order fulfillment.
• Track and manage product replenishments, returns, and customer feedback.
• Analyze backlog status and contribute to sales forecasting and planning efforts.
• Ensure product displays, marketing materials, and promotional offers are effectively implemented in client showrooms and retail spaces.

Reporting & Analysis:

• Prepare and present regular reports on sales performance, customer satisfaction, and account growth opportunities.
• Conduct competitive market analysis and provide strategic insights to management.
• Monitor client satisfaction levels and recommend improvements to maintain and enhance service quality.

Strategic Planning & Coordination:

• Organize and manage annual business trips, client retreats, and other account-related events.
• Collaborate with internal departments to execute marketing campaigns and initiatives targeted at key accounts.
• Negotiate contract terms and pricing agreements to ensure mutual business success.