• Consult with users and management to conduct information assessments to determine user needs and search for appropriate solutions to meet business requirements.
• Coordinate with external vendors for the acquisition, maintenance and support of information technology applications.
• Install, configure, test, document, administrate, maintain, integrate, and support different enterprise systems at Nile University including but not limited to Dynamics 365 ERP (required), MS Power Apps, Student information system , Learning management system , Correspondence management system , Digital archiving system, HR system.
• Identify and set the configuration items for different systems and verify their completeness & correctness.
• Manage the ability to continue providing a pre-determined & agreed level of IT services.
• Provide front-end application support to clients whether through phone calls, emails, ticketing systems, or face-to-face enquiries.
• Develop and document operational procedures and users’ manuals.
• Manage change requests & determine the need to perform a system change whenever needed through standard procedures.
• Identifying opportunities that can improve the efficiency of the business and technical processes
• Recommend and ensure the standard implementation of policies, procedures, and operations with support personnel for different services and ensure their consistency with Nile University policies.
• Works under the general direction of senior management and provides different reports upon request.

Education and experience:Bachelor's degree in computer science or a related field.Master’s degree in a related field is a plus.At least ten years of experience in relevant field in well-known and large-scale organizations that support at least 1,500 users.ITIL knowledge is a plus.Technical skills:Expert in enterprise systems including but not limited to Dynamics 365 ERP (required), MS Power Apps, Student information system , Learning management system , Correspondence management system , Digital archiving system, HR system.Ability to understand new software packages or hardware equipment & fast enough to learn new technologies.Proficient in using Local Area Networks, Metropolitan Area Networks and Wide Area Networks connectivity.Soft skills:Creative skills to identify and define user enterprise needs and turn them into workable plans and automate processes.High internet searching capabilities.Aggressive problem diagnosis and creative problem-solving skills.Strong interpersonal and communications skills with colleagues and clients either verbally or in writing.Good command of English.Determines when issues should be escalated to a higher level.Capable of writing proposals or reports, documenting procedures, acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.Proactive with strong self-management skills to juggle multiple tasks and priorities within the constraints of timelines and budgets.Work under general supervision.