Collaborate with customer business & internal stakeholders (customer team, Sales, Pre-sales, Platform architects, Engagement managers, etc.) to gather and document detailed business requirements .
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Conduct comprehensive analysis to translate business needs into clear and actionable use cases & technical specifications.
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Strong leadership skills with a track record of leading cross-functional teams in a fast-paced environment.
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Identify opportunities for automation, self-service enhancements, and workflow streamlining within the Saas platform.
• Work closely with internal and customer stakeholders ensuring seamless communication and mutual understanding of goals bridge the gap between business and technical teams, ensuring seamless communication and collaboration.
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Assist in creating the UAT test cases aligning to business requirements , and deployment activities to ensure successful project outcomes.
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Participate in workshops, meetings, and discussions to drive consensus on requirements and priorities.
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Provide regular updates and status reports on project progress.
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Work closely with teams to translate business requirements into actionable use cases and technical specifications.
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Analyze and refine business processes and workflows for improved efficiency.
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Benchmark industry best-practices and exiting solutions in the market.
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Create detailed documentation, including business requirements documents (BRDs), functional specifications, and use cases
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Assist in the development of project plans and timelines.

Proficiency in tools like Visio, Lucidchart, or similar for process
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Familiarity with Saas platforms & industry wide trends & best practices
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Knowledge Social Integration
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Familiarity with project management methodologies (e.g., Agile, Scrum) and a solid understanding of Software Development Lifecycle (SDLC) processes.
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Understanding of Saas platforms, cloud technologies, and social media integrations, including tools like MS Teams .
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Experience with Service Cloud or similar CRM platforms for case management and process improvement