Merhaba Tourism Group is looking for an experienced Flight Ticketing Agent to join our team in Cairo, located in the Sheraton. We are seeking a highly skilled professional who is advanced in Amadeus and well-versed in airline procedures, debit note avoidance, and internal control measures.
Responsibilities
- Issue, reissue, and refund flight tickets using Amadeus
- Handle cancellations, changes, and fare calculations with accuracy
- Provide clients with competitive fare quotes and suitable travel options
- Ensure all bookings comply with airline policies to avoid ADM and debit notes
- Prepare and submit daily reports on reservations made by other system users to prevent system abuse or irregularities
- Maintain up-to-date knowledge of airline rules and GDS regulations
- Deliver professional and efficient customer service
Minimum 4 years of experience in flight ticketingAdvanced proficiency in Amadeus (ticketing, fare rules, PNR management)Strong awareness of ADM (Agency Debit Memo) policies and how to avoid themExperience with reporting and internal monitoring of system usageExcellent communication, organization, and time-management skillsFluent in English and Arabic