Customer Support: Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
Issue Resolution: Troubleshoot and resolve product or service issues, ensuring customers are satisfied with the solution.
Product Knowledge: Maintain a deep understanding of the company’s products/services and policies to assist customers effectively.
Order Processing: Assist customers with order placements, returns, exchanges, and refunds.
Data Entry: Update and maintain accurate customer records in the database or CRM software.
Escalation: Escalate complex issues to appropriate departments or higher-level support when necessary.
Feedback Collection: Gather and relay customer feedback to the relevant teams to help improve products or services.
Team Collaboration: Work closely with sales, technical support, and other departments to ensure a seamless customer experience.
Compliance: Ensure all interactions with customers comply with company policies and regulations.
Metrics Achievement: Meet or exceed performance targets, including response time, customer satisfaction, and resolution rate.
females onlyAt least 2 years of experience in a customer service .