About Us
51Talk is a leading online English education platform dedicated to connecting teachers with students across the world through engaging, one-on-one classes. Join us and be part of a dynamic team that’s passionate about making quality education accessible, while enjoying flexible work, growth opportunities, and the chance to make a real impact in students’ lives.
Key Responsibilities:
- Lead and manage the customer service team to deliver exceptional support to students and stakeholders.
- Set performance standards, monitor KPIs, and implement coaching strategies to build a high-performing team.
- Ensure all service processes and SOPs are followed, consistently meeting or exceeding quality benchmarks.
- Analyze data on student engagement, satisfaction, and teaching quality to drive service improvements and better learning outcomes.
- Take ownership of escalated cases, ensuring timely and effective resolution with a customer-centric approach.
- Collaborate with internal teams (e.g., Academic, Sales, Product) to align service delivery with broader business goals.
- Prepare detailed reports on service performance and provide strategic recommendations to senior leadership.
✅ What We’re Looking For:Bachelor’s degree or above.Minimum 5 years of experience in customer service or education-related roles, with at least 2 year in a managerial or supervisory position.Strong command of English, both spoken and written.Proven leadership, team development, and communication skills.Ability to make data-driven decisions and manage change effectively.A passion for education, customer satisfaction, and operational excellence. What We OfferCompetitive base salary with attractive incentives and commissions.Comprehensive training and continuous support to ensure your success.Opportunities for career growth and professional development.A fun, engaging work environment with regular company social events.The opportunity to make a real impact in the lives of students and their families.