We are looking for a B2B Sales Specialist with proven experience in the contact center outsourcing industry. This individual will play a crucial role in identifying, engaging, and closing qualified leads in offshore markets (USA, UK, Europe, Australia) and nearshore markets (GCC countries). You will be responsible for the full sales cycle – from prospecting and lead generation to negotiation and closing deals.
Your performance will directly impact our growth, and we’re looking for someone who thrives in a fast-paced, target-driven environment and is eager to build long-term client partnerships.
Key Responsibilities
- Identify and qualify potential offshore and nearshore B2B clients who need contact center solutions
- Develop and implement a sales pipeline with strategic outreach to international markets
- Conduct discovery calls, product presentations, and tailor proposals based on client needs
- Close deals efficiently and ensure seamless onboarding in coordination with internal operations teams
- Maintain a strong CRM discipline with detailed records of all interactions, progress, and forecasts
- Build and manage a portfolio of high-potential clients and strategic accounts
- Work closely with the marketing and operations teams to ensure aligned messaging and service delivery
- Report on sales performance, forecasts, market trends, and competitor insights
QualificationsMinimum 3 years of proven B2B sales experience in the contact center or BPO industryDemonstrated success in selling to offshore clients (USA, UK, Europe, Australia) and/or GCC marketsStrong understanding of outsourcing services, KPIs, and the value proposition of contact centersExcellent command of English (spoken and written); additional languages are a plusExceptional skills in sales negotiation, proposal development, and contract closingProficiency in using CRM tools (e.g., Hub Spot, Salesforce) and lead generation platforms (e.g., LinkedIn Sales Navigator)Strong communication, presentation, and relationship-building skillsBachelor's degree in Business Administration, Marketing, or a related fieldGoal-oriented mindset with the ability to work independently and meet tight deadlinesWhy Join Telephonic Group?Be part of a fast-growing, ambitious team reshaping the customer service outsourcing spaceWork with international clients and global marketsCompetitive compensation and performance-based incentivesSupportive work environment focused on innovation, learning, and growth