- Contact complaining customers and respond promptly to their problems.
- Investigate the customers' complaints and communicate with concerned parties (Internal & External).
- Follow up on the assigned complaints' tickets till solving the issue within targeted KPIs.
- Identify customers' needs and provide positive experience in solving customers' complaints.
- Ensure achieving customer satisfaction levels by resolving complaints effectively.
- Escalate the unresolved and complicated complaints to the line manager on a timely manner.
- Previous experience in the call center field is a must.
- Prepare periodical reports summarizing customers' complaints analysis.
Bachelor’s degree Business Administration, Commerce, or a related field.1 to 3 years of experience in a similar field.Excellent proficiency in English language.A team player with an elevated level of dedication.Well-organized and responsible with an aptitude for problem-solving and creativity.Effective communication and interpersonal skills.Work Conditions: 5 working days from 9 to 5. Two Saturdays working per month rotationally.