IT Helpdesk

Upwyde - Egypt - Cairo
  • Respond to IT support requests via phone, email, or ticketing system in a timely and professional manner.
  • Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other IT equipment.
  • Install, configure, and maintain operating systems and standard applications (e.g., Windows, MS Office, antivirus).
  • Provide basic support for LAN/WAN connectivity, VPN, and internet issues.
  • Manage user accounts, permissions, and access rights in Active Directory and email systems.
  • Escalate unresolved issues to higher-level IT staff or external vendors as needed.
  • Maintain inventory of IT assets, including tracking of repairs, replacements, and installations.
  • Support end-user training and provide guidance on IT policies and best practices.
  • Ensure compliance with company IT security protocols and data protection standards.
  • Document issues, solutions, and procedures for the knowledge base.

Bachelor's degree in information technology, Computer Science, or related field.+1 year of experience as an IT Helpdesk with Strong background in Information Technology and TroubleshootingStrong communication skills and the ability to work in a fast-paced environmentAbility to work independently and manage multiple tasks efficiently.Lives nearby New Cairo and ready to join.
Post date: 24 June 2025
Publisher: Wuzzuf .com
Post date: 24 June 2025
Publisher: Wuzzuf .com