- Greet and Assist customers in a friendly and professional manner.
- Handle reservations, bookings, cancellations, and inquiries.
- Process payments and issue receipts or travel documents (e.g., tickets, rental agreements).
- Check-in/out customers or passengers based on company procedures.
- Provide accurate information on products, services, promotions, and policies.
- Resolve customer complaints or refer to the supervisor when needed.
- Maintain cleanliness and orderliness of the counter/workstation.
- Update and maintain accurate customer records.
- Coordinate with other departments (e.g., operations, logistics, baggage handling) as needed.
1+ year experience in GDS is a must. High school diploma or equivalent; further education or certification is a plus.Previous experience in customer service or a similar role (preferably in travel, airline, or hospitality sectors).Strong communication and interpersonal skills.Ability to work in a fast-paced, dynamic environment.Basic computer and POS system proficiency.Willingness to work shifts, weekends, and holidays as required.Professional appearance and behavior.