We’re looking for a sharp-eyed, digitally savvy Social Media Moderator to be the frontline of our online community. You'll be responsible for keeping conversations constructive, brand-safe, and engaging across all major platforms — from Instagram to TikTok, Facebook to LinkedIn, and beyond. This is where brand voice meets real-time response.
You’ll serve as a bridge between our brand(s) and audiences, ensuring we foster a healthy, respectful, and fun online environment. Whether you’re squashing trolls, answering questions, or turning viral moments into opportunities — your radar is always on.
Key Responsibilities:
- Monitor and manage comments, messages, and mentions across all social media channels in real-time.
- Flag and remove inappropriate content based on community guidelines and brand standards.
- Respond to community questions, comments, and DMs with brand-appropriate tone and accuracy.
- Track sentiment, emerging trends, and potential issues — and report insights regularly.
- Collaborate with the social/content team to maintain consistency in voice and moderation style.
- Stay updated on platform policies, algorithm changes, and best practices.
1–2+ years experience in social media moderation, community management, or customer engagement.Excellent written communication skills with a strong sense of tone, grammar, and nuance.Quick thinker — able to de-escalate tension and respond calmly under pressure.Familiarity with social platforms (Meta, X/Twitter, TikTok, YouTube, Reddit, etc.) and their moderation tools.High attention to detail and ability to multitask across fast-moving channels.Empathy, patience, and the ability to engage with diverse audiences.A collaborative spirit and openness to feedback.Bonus: Experience with tools like Sprout Social, Hootsuite, or Meta Business Suite.