Role Profile:
Fraud Prevention Specialist is responsible for detecting, analyzing, and preventing fraudulent activity. This role plays a key part in implementing effective fraud detection strategies, analyzing transactional data, and supporting internal teams through Salesforce administration and system support.

Role Responsibilities:
Fraud Prevention:

• Compile and review data collected from various sources.
• Review transactions in a manual review queue for fraudulent behavior and identify trends.
• Provide fraud rule recommendations based on data and trends to improve fraud detection.
• Good understanding of fraud risks, and risk management processes to identify and monitor fraud risks in eCommerce.
• Respond to real-time fraud attacks.
• Produce necessary reporting for Sr. Management.
• Maintain metrics for measuring the success of fraud detection/prevention strategies.
• Manage special projects as assigned.
• Maintain high level of ethics and confidentiality.
• Foster teamwork and collaborative environment to meet objectives.

Salesforce:

• Manage all aspects of Salesforce user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
• Implement Salesforce configuration changes, including (but not limited to) flow, fields, page layouts, record types, custom settings, dashboards, and reports.
• Import, update, and export data from Salesforce.
• Provide user support, troubleshoot issues.