- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to requests via phone, email, or in person.
- Install, modify, and repair computer hardware and software.
- Resolve technical issues related to LAN/WAN, printers, desktops, and other peripherals.
- Maintain daily performance of computer systems.
- Troubleshoot system and network problems, diagnose and solve hardware or software faults.
- Follow up with users to ensure the issue is resolved.
- Document internal procedures and maintain logs of issues and resolutions.
- Support the rollout of new applications and updates.
- Set up new users’ accounts and profiles and deal with password issues.
- Escalate unresolved issues to the next level of support.
Diploma or Bachelor’s degree in IT, Computer Science, or related field.1–3 years of experience in technical support or helpdesk roles.Good understanding of computer systems, mobile devices, and other tech products.Ability to diagnose and resolve basic technical issues.Excellent communication skills.Familiarity with Windows, Microsoft Office, basic networking, and ticketing systems.