Handle incoming customer calls and respond to inquiries regarding security systems and services.
Address and resolve customer complaints efficiently, coordinating with relevant departments.
Follow up on installation and maintenance requests to ensure timely execution.
Update customer records and document all interactions in the Customer Relationship Management
Coordinate with technical teams to schedule site visits or deliver advanced solutions.
Prepare regular reports on customer complaints, satisfaction levels, and areas for improvement.
Promote additional services or products where appropriate, in a professional and non-intrusive manner.
Assist in customer training on how to use the security systems, when necessary - it will be by technical team coordinator
Work experience as a Customer Service Trainer or similar role preferer security system field Experience in sales or customer service positions is a plusExcellent communication and presentation skillsshould be Bachelor degree