Job description
Company Description
RAYA Customer Experience (RAYA CX) provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. RAYA CX delivers a range of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation, from highly skilled labor markets.
Role Description
This is a full-time on-site role for a Quality Executive - Call Centre located in Cairo, Egypt. The Quality Executive will be responsible for monitoring call center operations to ensure adherence to quality standards. Key tasks include quality control, quality auditing, analyzing performance metrics, providing feedback to call center agents, and implementing quality management strategies.
QualificationsAnalytical Skills for evaluating performance metrics and identifying areas for improvementEffective Communication skills for providing feedback and coaching to call center agentsExperience in Quality Management practices and techniquesStrong attention to detail and problem-solving abilitiesAbility to work well in a team and collaborate with various departmentsExperience in the customer service or call center industry is a plus English: B1Location: Maadi