- Developing long-term relationships with a portfolio of clients
- Connecting with key business executives and stakeholders.
- Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
- Manage and develop client accounts to initiate and maintain favorable relationship with clients.
- Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.
- Customers managers travel to various locations to meet with customers and go-to service providers companies, working in office environments at other times.
- Identify suitable customers, negotiate with customers to secure the best prices for products and services, and ensure that customers fulfill their contractual obligations.
Daily Duties:
- Find Customer: Customer managers research customers to find the best products and prices available within a given market.
- Establish Standards: Customer managers establish standards and guidelines for customers, monitoring customers to ensure these policies are being followed.
- Hire New Customers: Customer managers conduct interviews and meetings with new customers.
- Negotiate Contract: Customer managers negotiate new and existing customer contracts.
- Cultivate Relationships: Customer managers cultivate and maintain relationships with customers by communicating with them frequently to answer questions and check their satisfaction levels.
- Monitor Sales Trends: Customer managers monitor sales trends, noting which items are selling faster than others, and write reports displaying this data.
Sales – to hire customers and monitor sales trendsInterpersonal skills – customer managers interact with a variety of customers, speaking with people of all ages and backgroundsCritical thinking – to determine the best customer prices and products availableCommunication – customer managers use written communication skills to write reports, customer guidelines, and contractual languageComputer skills – customer managers use computers to write reports, perform research, and monitor sales dataNegotiation skills – to discuss new contracts and rewrite existing contracts with customersMulti-tasking – customer managers interact with several customers every day and manage many different daily tasksYears of exp: 5-8 in sales or purchasingPreferable If He/ She owns a car