- Responsible for performing site visits and tours for customers across all Projects to show units, buildings, and phases’ construction progress, landscape, etc., and inform the client of project updates or delivery dates provided by RED and District leaders.
- Create a Virtual Visit with the client overseas to see all the updates of the projects through online meetings using different channels.
- Send personalized communication messages for all the constructed units, buildings, and zones.
- Raising a Flag to stakeholders for issues related to design or sales promises.
- Invite the clients to visit their constructed units.
- Engagement Call before delivery to assure clients of project progress.
- Report the feedback of the clients during the interactions.
- Support all CX teams in all updates across Mountain View Projects.
- Handle the escalation onsite.
- Deliver technical support for non-technical CS teams.
- Prepare pre-delivery snag report & Comments.
- Responsible for investigation, resolution, and reporting of all customer-related complaints.
Bachelor's degree in any relevant.Previous experience in a Customer Service/Care role.Real estate experience is preferred.Communication, Negotiation, Time Management, Presentation skills, and Organization skills.Excel, PowerPoint, Word, Teams, Outlook.AutoCAD & Photoshop are preferred.