Job Description for Call Center Agent:
- Job Title: Call Center Agent
- Department: Call Center
- Responsibilities:
- Answer incoming calls from customers
- Provide support and assistance to customers
- Resolve customer complaints and issues
- Provide information about products and services
- Record calls and notes
- Required Skills:
- Strong communication skills
- Ability to handle customer interactions professionally
- Proficiency in English language
- Computer literacy
Job Description for Telesales Agent:
- Job Title: Telesales Agent
- Department: Sales
- Responsibilities:
- Make outbound calls to potential customers
- Present products and services to customers
- Sell products and services
- Meet sales targets
- Record calls and notes
- Required Skills:
- Strong communication and sales skills
- Ability to work under pressure and meet targets
- Proficiency in English language
- Computer literacy
- Ability to handle rejection and maintain a positive attitude
✅ Proven experience supported by previous work experience✅ Excellent communication skills and a high level of tact✅ Ability to work within a team or independently✅ Dealing with clients with a high level of professionalism✅ Data analysis and results skills✅ Required age: 26 to 45 years✅ Fluency in English (essential)✅ Proficiency in Microsoft Office programs✅ At least 3 years of real-world experience