- Provide first and second-level technical support for desktops, laptops, printers, and other hardware.
- Install, configure, and maintain software and operating systems (Windows/macOS).
- Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).
- Respond to support requests via ticketing system, email, phone, or in person.
- Set up and maintain user accounts, permissions, and passwords (Active Directory, Office 365).
- Ensure timely resolution of incidents and follow up to ensure user satisfaction.
- Maintain IT asset inventory and documentation.
- Support video conferencing systems and office technology setups.
Bachelor's degree in Computer Science, Information Technology, or a related field.1–2 years of proven experience in a technical support or helpdesk role.Solid understanding of computer systems, mobile devices, and other tech products.Basic knowledge of networking protocols and troubleshooting.Familiarity with Microsoft Windows, Office 365, and common enterprise applications.Experience with ticketing systems (e.g., Freshdesk, Zendesk, Jira Service Desk) is a plus.Strong problem-solving skills and attention to detail.