At MauriPrint, we prioritize exceptional customer experience, ensuring seamless interactions between our clients and our printing services. To maintain our high standards, we recommend the following key responsibilities and qualifications for a Customer Service Representative role:
Job Title:
Customer Service Representative
Responsibilities:
- Serve as the first point of contact for customers, addressing inquiries via phone, email, and in person.
- Provide detailed information about our printing services, pricing, and order processes.
- Assist customers in placing orders, ensuring accuracy and efficiency.
- Handle customer concerns and resolve issues professionally and promptly.
- Collaborate with the design and production teams to ensure smooth order fulfillment.
- Maintain records of customer interactions and follow up to ensure satisfaction.
Qualifications:Prior experience in customer service, preferably in a B2B or printing-related industry.Strong communication and interpersonal skills.Ability to multitask and handle high-pressure situations with professionalism.Familiarity with CRM software and basic administrative tasks.Problem-solving skills and a customer-centric approach.Preferred Skills:Knowledge of printing processes and materials.Experience with order management systems.Bilingual communication skills (if applicable to MauriPrint’s customer base).