Junior ERP Technical Support

Confidential - Egypt - Cairo
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

 Technical Proficiency: Basic understanding of hardware, network, and software relevant to ERP.Problem-Solving: Ability to diagnose and troubleshoot complex issues efficiently.Financial ERP Knowledge: Familiarity with financial ERP systems, including accounting, financial management, and reporting.Database Basics: Basic knowledge of databases to handle data-related inquiries.Customer Service: Excellent communication skills to interact with users of varying technical backgrounds.Adaptability: Stay updated on technological advancements and obtain relevant IT certifications.Education: Bachelor’s degree.Certifications: Industry-specific network or operating system certifications are advantageous.Soft Skills: Patience, empathy, and effective problem-solving are essential for exceptional customer support.Learning Ability: The Capacity to learn new skills and adapt to evolving technologies.
Post date: 16 April 2025
Publisher: Wuzzuf .com
Post date: 16 April 2025
Publisher: Wuzzuf .com