- Communicate with international clients through phone, email, and chat to understand their travel interests and requirements within the country.
- Handle incoming tourist requests from A to Z, including accommodations, airport transfers, guided tours, domestic flights, and excursions.
- Plan and customize travel packages based on client preferences and budgets.
- Coordinate with local hotels, transport companies, guides, and activity providers to deliver a seamless travel experience.
- Manage booking confirmations, reservations, and ensure smooth operation of each tour.
- Create tailor-made or fixed inbound travel packages for groups and individuals.
- Deal with last-minute changes, emergencies, and client needs in a professional manner.
- Build and maintain strong relationships with local suppliers and service partners.
- Participate in designing new products, promotions, and seasonal travel programs.
- Gather client feedback after trips to ensure quality and satisfaction are met.
2 to 4 years of experience in inbound tourism or a related field.Excellent English skills (spoken and written); German as a second language is required.Deep knowledge of local tourist destinations, history, and cultural highlights.Strong communication and customer service skills.Ability to solve problems quickly and professionally.Strong organizational skills and attention to detail.Ability to work under pressure and manage multiple bookings or changes.Negotiation skills to secure favorable rates from local suppliers.Familiarity with reservation systems, online booking tools, and Microsoft Office.Professional, friendly, and confident personality.Able to work independently as well as in a team setting.