- Deep understanding of products, customers, and industry
- Build and maintain a team
- Support customers with onboarding and training
- Enable customers to renew accounts and avoid misunderstandings
- Investigate and resolve customer issues
- keep clients updated on new features, changes, and recent arrivals
- Gather feedback and improve the product or service, create a better solution for customers.
- Analyze this feedback and enable customers to discover different aspects and make a favorable decision based on their unique needs.
- Oversee daily workflow and schedules
- Monitor ticket volumes and compliance
- Lead initiatives to improve retention
- Develop support processes
- Provide feedback to the team
- Participating in the Hiring process
- Maintain detailed records and prepare reports for top management
Bachelor degreeExcellent in Microsoft office, especially Excel and power pointProven experience as a customer support , preferably within a similar field.Top-notch oral, written, and interpersonal abilitiesMultitasking Decision makingSetting Objectives Alignment with our company's valuesStrong Communications, Leadership, problem-solving, Team motivation, Resolve conflict, Team evaluation skills