Customer Service Team Leader

AssureNet - Egypt - Cairo
  • Oversee the day-to-day operations of our customer service team.
  • Develop and implement customer service policies and procedures.
  • Monitor customer service representatives’ performance and provide ongoing coaching and feedback.
  • Resolve customer complaints and inquiries in a timely and efficient manner.
  • Analyze customer service trends and recommend improvements.
  • Train and onboard new customer service representatives.
  • Monitor customer service representatives’ adherence to company policies and procedures.
  • Ensure customer service representatives maintain a high level of customer service.
  • Review all documents sent from customer service team to customers to ensure accuracy and error free documentation.
  • Foster an environment of collaboration and teamwork among customer service representatives.

Bachelor’s Degree in Business Administration or any related field.Proven work experience as a Customer Service team leader or supervisor.In-depth knowledge of performance metrics.Excellent communication and leadership skills.Organizational and time-management skills.Decision-making skills.
Post date: 13 April 2025
Publisher: Wuzzuf .com
Post date: 13 April 2025
Publisher: Wuzzuf .com