In-bound Streams
- Handles voice/non-voice customer calls for reservation of examinations, inquiries, complaints or even offerings.
- Keeps abreast of ALFA Labs contact center scripts and knowledge base in order to provide the utmost call experience to the customer.
- Handles customers’ enquiries to ensure customer awareness of all ALFA Labs services.
- Performs reservations of the requested examinations on the system and offer alternatives in case of long lead-time to ensure the maximum conversion rate. Ensures the customer is aligned with all examination perquisites.
Out-bound Streams
- Handles dissatisfied & distracted customers to resolve their issues and ensures excellent service standards.
- Provides customers enquiries with approved Quality KPIs and SLAs
Bachelor Degree from an accredited UniversityFresh Graduate Welcome to apply Professional skills in Arabic and English language both spoken and writtenProfessional communication, and influencing skills.Strong PC skills in MS office