- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
Requirements for a Call Center Sales Supervisor:Proven experience as a Call Center Supervisor or Team Leader in a sales-driven environment.Strong background in sales strategies and customer acquisition – you know how to close a dealExcellent leadership and team motivation skills – you're the energy source of your teamExceptional customer service skills – you handle complaints like a pro and turn them into opportunities.Proficiency in English – and any additional language is a BIG plus.Tech-savvy with experience using CRM systems, Excel, and call management tools.Skilled in monitoring and evaluating team performance – KPIs are your best friends.Ability to work under pressure and meet monthly sales targets – no sweatOutstanding communication and negotiation skills – can talk AND sell like a champ