- Build and maintain strong relationships with clients to understand their business needs and technical requirements. 
- Serve as the main technical contact, providing expert advice and product support. 
- Assist clients with the implementation of products and services, ensuring they meet their operational goals.
- Provide technical assistance and escalate issues as needed to internal teams to resolve challenges efficiently. 
- Conduct training sessions for clients on product features and best practices to optimize usage.
- Create and maintain documentation, training materials, and resources for clients. 
- Gather and analyze client feedback to influence product development and enhancements. 
- Communicate client needs and pain points to engineering and product management teams. 
- Monitor product performance and usage analytics to identify opportunities for optimization and expansion. 
- Regularly review project statuses, performance metrics, and user experiences with clients.
- Work closely with sales, marketing, and engineering teams to ensure alignment and support client needs. 
- Participate in client advocacy efforts and represent client interests within the organization