Job Summary:

The Patient Relations Specialist acts as a liaison between patients and the hospital, ensuring a positive patient experience by addressing inquiries, resolving issues, and ensuring high-quality service delivery in compliance with hospital standards.

Key Responsibilities:

Handling Patient Inquiries:

Greet patients and visitors professionally and courteously.

Provide information regarding hospital services and procedures.

Monitoring Patient Satisfaction:

Conduct regular surveys to measure patient satisfaction with hospital services.

Analyze complaints and suggestions and prepare reports for service improvement.

Managing Complaints & Resolving Conflicts:

Receive and handle patient complaints promptly and effectively.

Coordinate with relevant departments to ensure issues are resolved and patient experience is enhanced.

Supporting Hospital Operations:

Collaborate with medical and administrative teams to implement policies and procedures that improve patient experience.

Document all patient interactions according to hospital policies.

Ensuring Compliance with Quality & Healthcare Standards:

Adhere to hospital policies, procedures, and patient relations quality standards.

Support accreditation efforts and participate in enhancing the healthcare environment.