- Ensuring compliancy with company quality assurance standards
- Inspect company processes through records and tracking systems
- Monitoring processes performance on the different channels through Agreed internal SLAs and KPIs
- Monitoring External SLA and Customer Feedback
- Identify failures and potential failures through in processes implementation
- Identify resolving workflow of production/processes issues include recommend action plans/preventive actions and communicate results with the concerned management.
- Analyze Monitoring reports and tracking the corrective action implementation.
- Assists in developing, creating, and implementing various quality processes and procedures.
- update documentation needed to comply with requirements and to enhance the process flow.
- Maintain company Documentation system
- Analyze the scheme bulletins, identify the mandate and its impact from organization perspective.
- Assign action owners & follow up for due date from relevant stakeholders.
- Maintain Scheme Risk Management, Track / Follow-up on the mandates
Experience in process auditingRisk base thinkingStrong problem-solving skillsExperience in Data Analysis and reportingBachelor's degreeEffective interpersonal and communication skills.Knowledge of compliance standards, regulations, risksGood in writing and reading English language4-5 years of experience