• Repairs, replaces and re-images laptops and desktop computers.
• Installs new hardware and software as needed.
• Completes backup of user's existing data.
• Moves restored data to a different drive.
• Evaluates new Hardware and Software.
• Researches the request and makes an informed recommendation.
• Assists users over the phone, in the office or by going onsite to fix more difficult or non-remote accessible problems.
• Installs and tests computers and software, customizes installed software to the specific requirements of the users.
• 3-5 Years’ experience in IT field. • MCSA. certified is preferred. • CCNA. certified is preferred.• Solid knowledge in Installing, configuring, and supporting network equipment including routers, Firewalls, VPN, switches, WAN accelerators, DNS and DHCP.• Depth understanding of computer software, hardware, and networks. • Ability to handle any issues related to Local Area Networks (LAN), Wide Area Networks, Network segments. • Ability to maintain operating systems, business applications, security tools, webservers, email, laptop, and desktop PCs.• Good Knowledge in cloud, MS office 365 and other MS products. • Good Knowledge in CCTV, IP Cameras and VOIP.• Must be able to solve problems, maintain and ensures the proper function of standalone printers, scanners, or Network Printers.