Job Title : Senior Customer Experience Partner
Company : PHT (People's Health Technologies)
Line : CYNE
About CYNE :
CYNE is a cutting-edge digital healthcare solution designed to enhance patient care, optimize healthcare operations, and improve accessibility to medical services. Our platform integrates AI-driven insights, telemedicine, and data analytics to deliver a seamless and efficient healthcare experience.
We are building our team and looking for a Senior Customer Experience Partner to drive engagement, build strong relationships with healthcare professionals, and ensure a smooth and positive experience for our clients.
Role Overview :
Ø Responsible for driving customer satisfaction, adoption, and retention of CYNE’s digital healthcare solutions.
Ø Working closely with hospitals, clinics, and healthcare providers to ensure seamless integration, address challenges, and maximize the platform’s value.
Ø Autonomously accountable for territory level business performance.
Ø Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about CYNE to customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area.
Ø Implementing the company's strategy, policies.
Key Responsibilities :
Customer Engagement & Relationship Management :
Ø Build and maintain strong relationships with key healthcare clients, ensuring their needs are met.
Ø Act as a trusted advisor, helping clients maximize the benefits of CYNE.
Ø Regularly check in with customers to gather feedback and address any concerns.
Implementation & Onboarding :
Ø Lead the onboarding process for new clients, ensuring a smooth transition to CYNE’s platform
Ø Conduct training sessions and workshops to educate healthcare professionals on system functionalities.
Performance Monitoring & Business Acumen :
Ø Monitor customer usage data to identify trends, areas of improvement, and potential risks.
Ø Proactively address customer challenges and coordinate with technical teams for issue resolution.
Ø Ensure high customer satisfaction and minimize churn.
Ø Self-responsible for individual target activities and sales performance.
Ø Hold the shared responsibility of Squad performance.
Ø Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ.
Collaboration & Business Growth :
Ø Work closely with the sales and marketing teams to identify expansion opportunities.
Ø Provide insights on customer needs and market trends to support product development.
Ø Assist in developing customer success strategies to enhance overall experience.
Experience :Ø 2-5 years of experience in customer success, account management, or customer experience, preferably in healthcare or digital solutions.Ø Proven track record of managing B2B relationships with hospitals, clinics, or medical institutions.Ø Proven track record in achieving sales results. Skills & Competencies :Ø Strong understanding of the healthcare ecosystem and digital transformation.Ø Excellent communication and interpersonal skills.Ø Problem-solving mindset with a proactive approach to customer challenges.Ø Ability to analyze data and derive actionable insights for customer success.Ø Tech-savvy with experience using CRM tools and digital platforms. Education:Ø University Graduate with Medical Background.Ø Master's Degree is a plus. Language:Ø Fluent in English (written and spoken). Benefits:Ø Competitive salary package (20K - 25K EGP/Month).Ø Monthly Performance-based incentives.Ø Quarterly Performance-based bonuses.Ø Opportunity to work with a leading digital healthcare innovator.Ø Career growth and professional development opportunities.Ø Dynamic and collaborative work environment.