- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN/WAN performance.
- Troubleshoot issues with computer hardware, peripherals, and software, and provide general IT assistance.
- Troubleshooting Windows server, firewall/antivirus, and VPN.
- Planning and maintaining LAN/WAN.
- Troubleshooting IP telephones and IP cameras.
- Managing backups for the company.
- Managing domains and hosting.
Proven experience as a help desk technician or other customer support roleTech-savvy with working knowledge of office automation products, databases, and remote controlGood understanding of computer systems, mobile devices, and other tech productsAbility to diagnose and resolve basic technical issuesBSc/BA in IT, Computer Science, or a relevant field