Sales
- Manage the inside sales representatives team
- Set and track sales targets for each store
- Suggest and implement improvements in the sales strategy
- Coordinate drinks catering orders and land large deals
- Report on sales metrics and suggest improvements
- Prepare monthly, quarterly and annual sales forecasts
- Use customer feedback to generate ideas about new packages or deals
- Research and discover methods to increase customer engagement
- Ensure sales, finance and legal policies and procedures are met
- Identify potential customers and qualify leads
- Conduct cold calls for potential customers
- Establish and maintain strong relationships with customers
- Understand the products and menu offered in depth
- Respond promptly to customer inquiries
- Identify opportunities to upsell or cross-sell products
- Work closely with the operations team for order fulfillment
- Monitor and analyze sales data
- Assist in planning and executing events
- Collect and analyze customer feedback
Operations
- Handle urgent store issues remotely and coordinate with store teams in case of emergencies
- Follow up on store maintenance requests and ensure timely resolution
Proven work experience as an Inside sales representativeHands on experience with CRM software and\or MS ExcelIn-depth understanding of the sales administration processExcellent interpersonal and team management skillsStrong analytical and organizational skillsNumerical abilities and problem-solving attitudeBSc degree in Sales, Business Administration or relevant field (preferred)Previous experience in sales, catering, or operations within the food and beverage industry, especially in drinksKnowledge or experience in the boba tea (bubble tea) industry is a strong plusEnglish fluency (spoken and written)Must be able to work during US business hoursProblem-solving mindset and ability to handle urgent situations effectivelyFamiliarity with online tools for tracking orders, communication, and coordination